Frequently Asked Questions
A. Delivery Matters
- How much is the delivery charge?
- Do you do islandwide deliveries?
- Can you do deliveries for multiple locations for a single order?
- Can I leave a message for the recipient?
- How soon will I get the delivery once I have sent in the order?
- How do I know if my order is confirmed?
- Can I do a self pick up?
- Can I specify a delivery date and time?
- Will I be notified when my delivery is on the way?
- What if the recipient is not present at the time of delivery?
B. Payment Matters
A. Delivery Matters
A: For orders below $40.00, there is a delivery charge of $12.00. For orders between $40 to $80, the delivery charge is $8.00. For orders exceeding $80, delivery is free of charge!
A: Yes we do, even for customers staying in Sentosa, the delivery charges apply. Unfortunately, we do not do any other locations beside the Mainland and Sentosa, so folks living on P. Ubin, we are sorry.
A: Yes you may. You may leave your request for the multiple locations in the "special remarks" column during check out and a staff will contact you shortly. Additional delivery charges will apply, and charges may vary on a case by case basis. It is advisable to make your orders with such requests at least 2 (TWO) days in advance so we can make arrangements prior to the deliveries, delivery charges may be cheaper as well. Please remember to indicate your contact number or email during check out so we can contact you directly.
A: Yes you can! Simple add in the message in the "special remarks" column during check out. However, do keep your messages in English or Mandarin, so our staff can write them for you.
A: For orders made before 4 pm, deliveries will be automatically arranged the next day, unless otherwise specified by the customer at checkout. For orders made after 4 pm, deliveries will be scheduled the day after the next. Delivery times may be delayed sometimes, due to unforeseen traffic and weather conditions, or surge in orders due to festivities & holidays. We will contact you via SMS or a phone call to inform you if there is a delay. Please remember to indicate your contact number or email during check out so we can contact you directly.
A: You will receive an email notification when you have confirmed your order by completing the payment during check out. The email notification will show your order, eg. SHPFY_1234, which you can use to reference for any correspondence with our staff
A: As the brewery is closed to public due to requirements set by the Singapore Customs, we are not open to self pick ups. All items purchased online will be delivered to the doorstep of your specified address.
A: Yes you can! Kindly indicate your desired time and date during checkout. Our drivers will contact you directly before delivery is made.
A: In the event where the recipient is uncontactable and unavailable when our dispatcher is at the door, the delivery team will try to contact the recipient via the mobile phone provided. If the recipient remains unreachable, depending on the situation, they may not complete the delivery and will return the goods to the brewery; a new arrangement for delivery has to be made and will be additionally charged.
In the situation where the recipient is not home but a member of the household is, the package will be collected on behalf of the recipient. In the situation where the receiver is underaged after verifying the age via proof of ID, our dispatcher may not be obliged to hand the package over. The package will then be returned to the brewery and a new arrangement for delivery has to be made and will be additionally charged.
B. Payment Matters
A: The accepted modes of payment are Visa, Mastercard, Apple Pay, Google Pay, AMEX, Shop Pay and PayPal.
A: Delivery fees help us subsidise the varying delivery charges from the third party logistics company we engage to deliver the items to you in a timely and orderly manner. In fact, most of the time, the charges by these companies to us are more than whatever has been charged to you, the customer, due to varying and escalating charges from the surge in demand for logistical services. The delivery fees will go to subsidise these charges, and the remaining absorbed by us, in this way, our customers can still enjoy our offerings without having to pay jacked up prices from our actual walk in menus. Also, we also engage drivers who have lost their income during the pandemic, and the delivery fees will go to them to at least help them during this economical and health crisis.